Work Description: Customer Care.
Industry Vertical: MAC, I-Pod, I-Pad, I-Phone Support.
Seats: Minimum 10 and Above.
Payout: $16 USD/Hour/Seat/Shift.
Contract: Initially 12 Months.
Billing Cycle:Bi-Weekly Billing.
To Handle Incoming Calls From Apple Customers.
MAC Related Issues.
I-Pod, I-Phone, I-Pad Related Issues.
Transfer Calls and Escalate Calls Irrelevant To The Queue.
To provide Extensive Support and Assistance.
Center Needs to Send Company Profile and LOI, For Center Approval.
If the Center is approved, they need to sign the NDA with us.
It will be an Vendor Sign-Up with the Call-Center.
You can do either online or onsite sign up.
The Training will immediately start after All the Documents are signed between the call-center and the end-client.
Training Period will be of 4-5 Days.
Training period will be paid.
Training will be provided by the client in the call-center.
Client will provide All the Portal Access and Usage.
Directors and Management Profile.
Centers Registration Certificates.
Center should have Predictive Dialer Which can support Inbound Calls.
Center Should Have Updated Workstations.
Minimum 2 Mbps Lease-Line Connection.
Center Should Be Fully Furnished.
Center should have Training and Conference Room.
DOT, STPI (Optional), ROC , MOA, ISO (Optional)
SIGN UP PROCEDURE
— Short listing of profile by Client
— After short listing MOU with xxxxxx
— After MOU center receive his company profile approval mail direct from client/Vendor side